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Returns Policy

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Returns
Our Returns Policy.

We hope you will be completely satisfied with any product purchased from trikes
.ie. If you wish to return an item to us, we aim to make it as quick and convenient as possible.
All products (excluding sale items) are protected by a 14 Day Money-back Guarantee which, in accordance with the distance selling regulations, guarantees a full refund or product exchange if the item is returned in an unused/unopened
condition, within 14 days of receiving the order.

All sale items must be returned within 7 days of receipt. Any sale item received after this will be sent back to the original delivery address.
Note: Any item that is soiled and/or damaged will not be refunded and any returned items will be resent back to the original delivery address.
All items properly returned under this policy are eligible for a refund. If you choose a refund, the full purchase price (delivery excluded) will be credited when highnelly Ltd
has received and processed your return.

The item must be returned to us unused with all packaging intact.


The latest acceptable date for returns is 14 days after you receive your order. Any items received after this date will be sent back to the original delivery address. Please indicate on your delivery note the item(s) you are returning and the reason.
All goods should be returned via an insured, traceable service to:

FAO: Returns
High Nellie Bike Company LTD
Eyon
Cappamore
Co Limerick
Ireland
00353-61381427
Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order.
How do I return items?

Goods should be returned via an insured, traceable service to reach us on or before the return date shown (it is advisable to make a note of any tracking numbers in case they are required). All labels and original packaging must be present and the product in the condition you would expect to receive an 'as new product', for us to be able to refund the returned items. Please ensure that the delivery note enclosed with your order is completed and returned with your parcel.
Please make sure goods are securely packaged to avoid damage in transit.

I received a damaged/incorrect item?

If you receive a damaged or incorrect item, please notify us immediately by email and we will arrange to have the item picked up by courier.

Can I exchange items?

Yes - we will exchange items as long as it is still in 'as new' condition.
Exchanges can take up to 7 days to be processed and once it has been approved, we will send out the replacement item to you free of charge plus the cost of postage (€7).
If we are unable to exchange an item, we will offer a full refund (excluding the original shipping and handling cost)
You may only make an exchange on the same item once.
Refunds

All refunds will be processed in accordance with our returns policy.
We will send you an email letting you know we have received and processed your return.
After you have received the email please allow 7 - 10 business days for the refund to be credited to your account.
If you are returning an item because it is unwanted delivery charge is non refundable.
If the product is returned because it is defective or not the one you ordered will we issue a full refund including the delivery charge after our inspection has taken place.
Please allow up to 2 weeks for refunds to be processed and refunded to your card.

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